Privacy Policy

This Privacy Policy governs the manner in which Peta Bytes, Inc ("we", "us", "our") collects, uses, maintains and discloses information collected from users (each, a "User") of the translateplus.io website (the "Site") and the app.translateplus.io (the "Service"). This Privacy Policy applies to the Site, the Service, and all products and services offered by us.

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Password (encrypted and hashed)
• Company name and website (optional)
• Billing information (processed by third-party payment processors)

2.2 Usage Data

We automatically collect:

• API requests and responses (for processing and billing)
• Usage patterns and API call statistics
• Error logs and performance metrics

2.3 Translation Content

• Source text submitted for translation
• Translated text results
• Language pairs and translation metadata

Note: Translation content is processed in real-time and not permanently stored unless required for caching or service improvement purposes.

2.4 Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Understand how you use our Service
• Improve user experience and Service performance
• Provide analytics and measure Service effectiveness

We use the collected information for:

• Service Delivery: Processing your translation requests and providing API functionality
• Account Management: Creating and managing your account, authentication, and access control
• Billing: Processing payments and managing your credit balance
• Communication: Sending service updates, security alerts, and support messages
• Service Improvement: Analyzing usage patterns to enhance Service quality and performance
• Security: Detecting and preventing fraud, abuse, and security incidents
• Compliance: Meeting legal obligations and enforcing our Terms of Service
• Research: Improving translation models using anonymized data

4.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We share information with trusted third-party service providers who help us operate the Service:

• Cloud Hosting: Infrastructure providers (servers, databases, storage)
• Payment Processing: Payment gateways for billing and transactions
• Analytics: Tools to understand Service usage and performance
• Email Services: Transactional email delivery providers
• Security: Services for fraud detection and security monitoring

All service providers are bound by confidentiality agreements and are only permitted to use your data for providing their services to us.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

4.4 Business Transfers

If TranslatePlus is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

We retain your information for as long as necessary to:

• Account Data: Retained while your account is active and for a reasonable period after closure for legal/audit purposes
• Translation Content: Processed in real-time and cached temporarily (typically 24-48 hours) for performance optimization
• Usage Logs: Retained for 90 days for debugging and security monitoring
• Billing Records: Retained for 7 years to comply with tax and accounting regulations

You can request deletion of your data by closing your account or contacting our support team.

We implement industry-standard security measures to protect your information:

• Encryption: TLS/SSL encryption for data in transit, AES-256 encryption for data at rest
• Access Control: Role-based access restrictions and multi-factor authentication
• Network Security: Firewalls, intrusion detection, and regular security audits
• Monitoring: 24/7 security monitoring and incident response procedures
• Password Protection: Passwords are hashed using bcrypt with strong salting
• Regular Updates: Security patches and software updates applied promptly

While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7.1 GDPR Rights (EU/EEA Residents)

If you are in the European Union or European Economic Area, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request limitation of processing in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for data processing at any time

7.2 CCPA Rights (California Residents)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by us
• Opt-out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your CCPA rights

7.3 Exercising Your Rights

To exercise any of these rights, please:

• Email us at privacy@translateplus.io
• Use the data export/deletion tools in your account settings
• Contact our support team for assistance

We will respond to your request within 30 days. Identity verification may be required.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Compliance with EU-US Data Privacy Framework (if applicable)
• Adequacy decisions by the European Commission
• Other legally approved transfer mechanisms

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

Our Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our Service.

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page.

We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (authentication, security)
• Performance Cookies: Help us understand how you use the Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect anonymous usage statistics

12.2 Managing Cookies

You can control cookies through:

• Your browser settings (block or delete cookies)
• Our cookie consent banner (when applicable)
• Third-party opt-out tools

Note: Disabling essential cookies may affect Service functionality.